We will refund your money if you are not satisfied with our product:
- Within 30 days of purchase
- After you ship the product back to us at your expense
What Information Do We Collect
For orders we collect customer’s name, billing & delivery address, e-mail address, phone number and fax number.
For customers using a credit card for an online purchase, the credit card information is collected and used by a third party (Authorize.net) to process the transaction.
For credit card transactions made with us directly, we collect the credit card information and once we have inputted the information into our credit card processor we destroy the credit card information.
For brochures and samples we collect name, mailing address, e-mail address and phone number.
For those interested in our products we would also collect name, mailing address, e-mail address and phone number.
How We Use Personal Information
We collect data only as necessary to process orders, improve our website, improve customer service and to market to those potentially interested in our products.
What Personal Information Do We Disclose
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business including marketing efforts, or servicing you, so long as those parties agree to keep this information protected and confidential and comply with all applicable Privacy Protection regulations.
How We Protect Your Information
We have security measures in place to protect the loss, misuse, access and alteration of the information under our control.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We offer the use of secure server. All supplied sensitive/credit card information is transmitted using Secure Socket Layer (SSL) encrypted technology into our Payment gateway provider database only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your personal credit card information will not be stored on our server.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights, please contact us.
Children’s Online Privacy Protection Act Compliance
This website is not intended for children and we do not knowingly collect data relating to children under 13 years of age.
California Online Privacy Protection Act Compliance
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of categories of Personal information, such as name, email and mailing address and services provided to the customer, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such parties.
We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on our website.